HP India — Derogatory service and a loot for the price paid

Address:

Mumbai City, Maharashtra

I recently purchased LaserJetM1136MFP bearing Serial No. CNJ8GDL7R71 about two-three days back in Colaba, Mumbai. I called up on [protected] My Laptop is not reading the Printer or its Software so my printer that i purchased for 12000/- is effectively useless as I cannot seem to make it work with my laptop and I was told no one will come and install or oversee the issue. They said they will guide me over the phone. I don't sit in office nor do I have the time to sit in front of the laptop and be assisted online for technical support and my office staff is not computer savy or highly literate hence cant be guided over the phone. If i cannot have a technical staff from HP install my "ALL IN ONE LASER PRINTER" despite the issues it is creating then its a shame on HP to sell their products without ensuring that the same works for its consumers or not I have been cheated, i am not being assisted for the printer from HP Consumer Care which is a total bogus care support and the staff are rude and non cooperating. I will file a written complaint with the consumer forum if no action is taken and ensure that more people are not looted in the process.