HP India — disaster customer service crashed my laptop

Address:

Mumbai City, Maharashtra, 400102

Case id: [protected]

Laptop serial id: 5cd82291tm

The customer srvice agent dibtojit nandy has crashed my brand new laptop which i purchased from usa for more than usd 1700. These people doesnt know to troubleshoot and work on trial/error basis. They are learning the art of troubleshooting at our expense. 4 hour he took to troubleshoot wireless connectivity of my laptop with printer and finally he downloaded a software in my laptop and eventually laptop got crashed. My laptop was not even 1 month old. I am truly unhappy with the service and really regretting for buying high end laptop from hp. The quality of customer service you have, hp deserve to sell laptop in the range of 300-400 dollars.