Aug 18, 2020
Updated by vivekerode Serial number : 5cd920bdv0
Dear sir,
I have purchased my laptop with a 3 years warranty. I am facing an issue of white spot on display (2 nos) and also sent the snapshot of the same. I have contacted the customer care department but i am not receiving any satisfactory response from your end. I had complained about this when the system is in warranty period, but hp denied any support citing that their pixel policy do not cover the screen under warranty. I wonder what kind of support is this? This policy can neither be easily found on their website and neither do the dealer mention about it. Kindly take necessary action to resolve the issue and help me in this regard.
Kindly contact me on below mentioned number and solve this issue.
I have so much trust on hp while purchasing but now i fed up with hp and thinking that i have taken wrong decision
Contact no: [protected]
Aug 19, 2020
Updated by vivekerode Serial Number : 5CD920BDV0
Dear Sir,
I have purchased my laptop with a 3 years warranty. I am facing an issue of white spot on display (10 nos and it keeps on increasing ) and also sent the snapshot of the same. i have contacted the customer care department when the system is in warranty, but HP denied any support citing that their pixel policy does not cover the screen under warranty eventhough it fulfils warranty creteria. I wonder what kind of support is this from reputed and most trusted brand like HP!!!
HP Policy:
FHD, UXGA, and WSXGA+ Panels, <2.1M pixels
8 or more dots in any combination and any color that are always on or off
Any 2 dots within 25mm of each other that are always on
i have 10+ dots in my laptop screen but still they are denying!!!
kindly take necessary action to resolve the issue and help me in this regard.
Plz contact me on the below mentioned phone number for any information
i have so much trust on HP while purchasing but now i fed up and frustrated with HP support and thinking that i have taken wrong decision
contact no: [protected]
Aug 20, 2020
Updated by vivekerode Serial Number: 5CD920BDV0
Dear sir,
I have purchased my hp pavilion laptop with 3 years onsite warranty and now I am facing a display issue in my laptop (10+ white spots on screen). I complaint about this issue to hp customer care department and one of the executives from hp called me and argued that the defect is because of accident and not because of manufacturing. So, warranty is not applicable to repair it. I am wondering without seeing my laptop, how HP can judge that the issue is because of accident ??? I am taking care my laptop like myself (cannot find a small scratch in laptop and it looks like in showroom condition) and I am damn sure that issue is manufacturing defect. After a minute of argument, the executive asked me to go to service centre which is located 80kms away from my home and get it certified that the issue is true and then only HP will take care. My laptop is under onsite warranty. Why hp cannot arrange service engineer to check it even though my laptop under onsite warranty ??? As we know that we are under covid 19 pandemic situation and no public transport available in Tamilnadu, I cannot go to service centre. I am requesting HP to arrange the service engineer and do all verification as per your protocol and repair my laptop as early as possible. Being reputed brand please don’t cheat customers by the name of warranty. You are really testing the consumer patience and delaying the maximum. Please take necessary action…
Regards,
Vivek M ( [protected])
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