| Address: | HP India sales private limited 24, Salarpuria Arena, Hosur main road, Adugodi, Bangalore - 560030 |
My name is Jagannadha Rao Romala, I am from Jatani, Odisha, India. I bought a laptop of HP model-14-dv0084TX, Serial no. 5CD1208VD3 on 28th July'21 which carries 1 year global warranty.
Since first moth of purchase its automatically moving into sleep mode. I thought it was some setting issue. And I tried many times to resolve but no luck. Day by day more new issues appeared. Now its automatically restarting frequently.
Then, I have approached HP Technical Support on WhatsApp on 17 Jan 22. They have tried many troubleshooting methods like Hardware component test from UEFI menu, system Recovery, reset, etc. But, still issues not resolved. Now issue is increased more. Each time after giving my user credentials its restarting. Not able to switch on my laptop. HP Technical support created a Case Id - [protected] for HP Technician visit on 24th Jan 22. But, after that there is no update from them. I'm daily check with them to know about my case status, but no response from them. Was this information helpful? | 
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