[Resolved] HP India — gt 5820 ink tank printer

VIKRAM GULATI

from Bengaluru, Karnataka

Address:

560048

It seems that the this printer has manufacturing defect. During it’s tenure, including the warranty period, it has gone bad twice and both times the solution is to replace the COSTLY heads !
Again last week I purchased new heads for this and not even those are not working? Now as it is out of warranty so no one is bothered to service it. The simple solution being told is to replace the head, which I had done and have been asked to do that again !!

Not sure what is the purpose of Ink-tank printer, if not saving, in fact costing more than ordinary printer and the repair/ head costs is now coming equal to price of new printer. !!
This definitely needs to be brought in review in all technical/ IT forums and online sellers.

Regards
Vivek

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Mar 24, 2019

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2019

HP India Customer Care's response Hey Vikram,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention.

Kindly email me your primary & alternate contact number with best reachable time, HP unit serial number and previous HP case numbers if any to hpsupport.[protected]@hp.com

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Or

You could also write to us: hpsupport.[protected]@hp.com

Please visit HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support