HP India — Harassment from hp service

Address:	Kolkata, West Bengal, 700016
Website:	support.hp.com/in-en

Dear sir,

Greetings,

We regret for an inconvenience caused, mr. Debasis, is partner account manager & i am requesting him to look into this on priority.

Regards
Narinder kaur
http://ebiz.pmgasia.com.sg/web/hp/[protected]HP-Service-and-Support/mocks/v2/med...⇄

Hp
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From: kapil kalra [mailto:[protected]@yahoo.com]
Sent: friday, september 23, 2016 12:59 pm
To: raghuvanshi, abhishek
Cc: dash, saumya ; dwivedy, subhransu ; css_service head
Subject: re:

Good day

Like i have said already, the ct mismatch is due hp service replacing the motherboard b/w oct 2014 to early 2015.

Its not my fault you that you have lost the records. Why should i be paying for hps incompetence?

Am telling you my laptop was serviced b/w oct 2014 to early 2015 onsite by the hp service station at wood street kolkata. If that service station has shut shop and hp has lost all such records, its not my fault!!

The hp service guys had issues procuring the m/b at that time too, had to dismantle the laptop for a snapshot of the m/b (Just like the service guys did this time)... Thus is sheer harassment!

What do you mean a valued customer? Whats wrong with you guys. Have the decency and be upright and call spade a spade at least.

Kapil kalra

Sent from yahoo mail on android

On fri, 23 sep, 2016 at 12:27, raghuvanshi, abhishek
Wrote:
Dear customer,

Greetings!!

We regret for delay and inconvenience caused to you.

Being our valued customer, we are committed to provide you the best in class support experience.

We would like to update you as there the mismatch on require ct no so we are not

Able to process this case under warranty. So please confirm if you are agree for the chargeable

Bases so we will shared the quote for the same.

Thanks & regards,
Abhishek raghuvanshi

From: kapil kalra [mailto:[protected]@yahoo.com]
Sent: friday, september 23, 2016 12:15 pm
To: raghuvanshi, abhishek
Cc: dash, saumya ; dwivedy, subhransu ; hewlett-packard
Subject: re:

Good day

Awaiting yours. I hope you will have extracted the laptops service history from oct 2014- early 2015.

Suggestion: case open n close notifications should be sent via emails to the customer, so can retain records as a back up, instead relying on a customer retaining a piece of paper for 2 years

Bsrgds

Kapil kalra

Sent from yahoo mail on android

On wed, 21 sep, 2016 at 18:09, raghuvanshi, abhishek
Wrote:
Dear customer,

Greetings!!

We regret for delay and inconvenience caused to you.

Being our valued customer, we are committed to provide you the best in class support experience.

We would like to update you in this case we have received the rejection from hp back end team

Regarding the ct mismatch so we are not able to process this case under warranty.

As per your conformation once again we shared the detail with team. Will share the

Progress on tomorrow in 2nd half.

Thanks once again for your reference and assuring you the best of our attention always.

Regards

Abhishek raghuvanshi.

From: kapil kalra [mailto:[protected]@yahoo.com]
Sent: wednesday, september 21, 2016 5:58 pm
To: dwivedy, subhransu
Cc: dash, saumya ; raghuvanshi, abhishek ; hewlett-packard
Subject: re:

Good day

The laptop in question was purchased 09.2014, onsite service for a simillar power outage issue was done o/a 10.2014 by the hp service station at wood street kolkata. The m/b was replaced by the existing one.

Now what more info can a customer provide? If you think ill hold on to a piece of paper with the case no from 2014, youve got to be kidding me. Is this what u expect from your customers, "give us that piece of paper from 2 yrs ago or you can go take a hike... Sorry hp does not keep such records!" hp as a service provider should have all the details, pls check your archives.

You are telling me, that as a service provider you do not have access to the previous cases. Maybe you are not looking at the right place/ details


The above is under my name ie. Kapil kalra (Not sure why you guys keep ref my wifes name with this case/ laptop)

Do you think anyone in their right mind with a valid onsite warranty until 2017 will replace a m/b outside of hp???!!!

Let me know of your intentions

Kapil kalra

Sent from yahoo mail on android

On wed, 21 sep, 2016 at 17:33, dwivedy, subhransu
Wrote:
Dear sir,

Sorry for the inconvenience,

With reference to above case, requesting you to please share the caseid or job sheet where the the previous part was replaced. Or else we might not be able to process this

Case under warranty for which we can share the quote for the required part.

Requesting you to please share the same at the earliest.

Regards:
Subhransu sd
Iqor kolkatta
Email id : subhransu. [protected]@iqor.com
Follow iqor: @iqor | linkedin

From: dwivedy, subhransu
Sent: wednesday, september 21, 2016 10:28 am
To: '[protected]@yahoo.com'
Cc: dash, saumya; raghuvanshi, abhishek
Subject:

Dear sir,

Sorry for the inconvenience,

With reference to above case, we are working with our back end team for a early solution to have the issue addressed.

Once we receive an update for the same, we will revert back on priority.

Regards:
Subhransu sd
Iqor kolkatta
Email id : subhransu. [protected]@iqor.com
Follow iqor: @iqor | linkedin

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