HP India — Hardware issue under warranty

princeraj25

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560040
Website:	HP

Serial no: 8cg543os3m
Product: w103dx
Ref no: nb0603-007, nb0615-002
Hp service center in bangalore took for servicing and now audio, lan drivers are not working, now customer care people complaining on hardware issue and now which is not support in india..
I am curious & wondering that in complaint ticket numbers, customer care people verified and mentioned that it is supported in india and when it came to hardware issue, they trying to escape by saying not support in india. My laptop purchased on 23rd nov 2015 at denver, colorado, usa. Please help!! How can i proceed further.. Still my laptop is with hp customer center, jayanagar, bangalore

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Western Digital Customer Care

Hi princeraj25,
May I know from where did you download the drivers?
As of now some of the drivers of old Windows may not work properly on latest Windows. For the meantime, I suggest you some basic troubleshooting steps that may help you to solve the issue.
1) Press Windows + R keys on the Keyboard.
2) Type devmgmt.msc in the Open textbox.
3) Expand Sound, video and game controllers from the window.
4) Right click on the Audio Driver and select Uninstall.
5) Click on OK on Confirm device uninstall prompt.
6) Restart the computer, the drivers will get automatically installed on your Windows .

Hope it helps.