HP India — Headphones taken for servicing but not returned

GTRao@NTPC

from Delhi, Delhi

Address:

413215

I have purchased a HP note book vide Invoice No:CR16104475 dated 08.11.2016, We got Headphones free along with the Notebook. I received phone in the month of Decebmer16 with right side of phones defective. I complained the same to [protected]@redemptionsupport.com. They advised me to submit the same to nearest servicing center. I submitted the defective headphones to Solapur servicing center on 23.12.2016,
Till now I didn't receive my headphones. I communicated to HP many times but invain, recently they are not responding to my call. When I go to the servicing center they said that they didn't receive the headphones after repair and they they will intimate once they receive the same.
I need my head phones at the earliest.

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HP India customer support has been notified about the posted complaint.

Mar 10, 2017

Updated by GTRao@NTPC Servicing center people contacted me and saying that the product given for servicing is obsolete and can't be repaired/replaced, instead they are offering a different model (B4B09PA) which is of low cost in comparison with the product I gave for servicing, I denied the product, awaiting HP reply.

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Comments

K D Achappa

from Bengaluru, Karnataka

Both windows button on key board panel as well as window icon on screen not working .
details of product

hpnotebook-15-ac101tu
CND-5458TDF

kindly advice

thanks
[protected]