| Address: | Nagpur, Maharashtra, 440015 | | Website: | www8.hp.com/in/en/home.html |
- i purchased a laptop on 08th november 2014,
- just within a year and couple of months i. E. Around january 2016 my first battery malfunctioned which came with the laptop,
- i purchased another battery pack from original hp shop (Currently installed in my laptop), i strongly feel that i must have received faulty battery alongwith my laptop at the time of purchase, since i was not aware of this problem before i threw my old battery without keeping any record of it. But i still have the original battery bought.
Now - as per the technician at hp centre - the mother board of my laptop has malfunctioned and i need to replace it with a very very expensive spare part i. E. The whole mother board.
I strongly feel that either hp company is supplying cheap quality products or faulty products (Battery pack) due to which customers like myself have to end up paying huge amounts in repairing just within 2 years of purchase.
Moreover this mother board issue must have been caused due to faulty charge output from the defective battery pack. The technician blames it on electrical surge but anybody who knows the working of electrical system can tell that if there is any such surge first the adapter should have absorbed it or else at least the battery should have taken the impact and safeguarded the mother board. Even a simple fuse cold have done the job.
While this was happening i came to realize that hp help centre is not of much help and hp service centre has a very lethargic attitude towards customers, they had not even provided me with a quotation for almost a month.
Now i am left with a huge repairing bill of rs. 40k+ and a broken laptop - please note here that hp has turned down to replace the spare part saying that since the cost of repairs is higher they suggest to opt for a new laptop.
I will highly discourage anybody buying hp products.
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