[Resolved] HP India — hp 15bs662tu- laptop not working properly

Rinal Rahman

from Ernakulam, Kerala

Address:	560093
Website:	www8.hp.com

I am using hp 15bs662tu laptop from the purchase date on august 2018. I cannot use properly, every time this device stuck and hang up. One of your service members visited our office 3 times and done the software and hardware level check, also replace the hard disk after that the issue is the same. Now almost 25 days over we are following up this case. Still, the issue not yet resolved. Please escalate this matter with the hp team and replace this laptop.

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Jan 15, 2019

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Dec 04, 2018

Updated by Rinal Rahman Please find the attachment

Verified Support

Dec 11, 2018

HP India Customer Care's response Hello Rinal,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention, kindly email us the details to hpsupport.[protected]@hp.com so we can reach out to assist you directly along with the review link as reference.

Regards,
Smitha
HP Social Media Support

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help.

Thank you for your support.

Dec 12, 2018

Updated by Rinal Rahman I have sent the whole mail to hpsupport.[protected]@hp.com, Please check and resolve the issue.

Dec 14, 2018

Updated by Rinal Rahman Not yet received any response from your end.