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HP India — Hp 530 smart tank wireless printer sl no. CN11E451W1

We bought this printer on 16th feb 2021from dhruv sales & marketing nehru palce vide inv no. CM3918/20-21 DATED 16.02.2021 sl no. CN11E4S1W1, from day one this printer is giving trouble of getting switch ON & off & later showing the user intervention problem our case no is [protected], dated 25th feb 2021, thereafter the person came from silicon comnet pvt. ltd & changed the cartridge vide sl no. 1205 of their service report. The problem still remain same, on enquiring the same now Mr. Shamshad of Silicon states there is one cable which is connected to cartridge is faulty, We requested for change of new brand printer as it is giving trouble from day one. Thereafter we called up call center Mr. shubam was very rude & told us to wait for the part which will come after 07th March 2021. We objected to the same & I told him to connect us to floor supervisor. Mr. Kanchan came on line & he also stated he is helpless we have to wait. We dont want this printer now as from day one it is giving us trouble. The service level of HP is useless there is no accountability . We just want you to change the printer. Since it is new Printer if immediate solution is not done we shall be constrained to move to consumer court for the mental torture & mental agony we are having running from one pillar to other pillar.
Please contact sanjay dawar[protected].
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Mar 02, 2021

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