HP India — Hp deskjet printer 5820 all-in-one series

Address:	570015
Website:	www8.hp.com/in/en/home.html

I had purchased a HP Deskjet GT 5820 all in one series printer on 08.02.17 for Rs.12500/-. The printer was working fine but suddenly in the evening of 01.05.17 I found that the black ink was leaking heavily. The ink got fully drained by the night. On 02.05.17 I called the service center on their toll free number and a technician was booked for the service who attended on date. When he opened the printer it was found that red ants have damaged the ink tube and hence the drainage of the ink. The ants were not visible from outside hence I could not take any measures. The company also does not allow any tempering by customer himself and the technician who attended for the service was also unaware reason before opening the printer. Now, the technician told me that due to damaged tube I have to change whole set of head and ink tank. He sent many photos and videos of the printer in my presence and promised me to convey the decision taken by the company men regarding repair or warranty of the printer. But they did not informed me regarding their decision until I called on 06.05.17. They informed me that company does not manufacture the set which I need for the replacement so, I have to buy another new printer.
Please help.