HP India — hp laptop

Address:	Dakshina Kannada, Karnataka, 575002
Website:	support.hp.com/in-en/contact-hp

I had purchased the laptop in 1st week of may 2017, the keyboard wasn't working on 19/08/2017 i had given the laptop to the iqor service center mangalore. I was promised that by 24/08/2017 i would get the laptop, and they have purchased the keyboard on 23/08/2017 but today is 29/08/2017 still i haven't received the product. I am continuously calling the seniors but nothing worked out... My office work is pending more than a week now they are saying that it might take 2 months to get the product as before you 50 customers have still not received the product, and your's is not the 1st case last year also the same thing has happened if it happened last year why necessary actions was not taken since my laptop would be under the warranty period it would be done free is that the reason for delay??
What type of service is hp providing??