HP India — hp laptop is defective or damaged

Address:

Indore, Madhya Pradesh, 452001

Sir,

I would like to submit a final complaint in writing before i proceed to possible legal action. This complaint concerns the laptop i bought from your company on feb 6, 2017. I purchased the laptop 250 g5, and my invoice number is 1089, serial number is cnd6311v0z and product id is y0t74pa.
The computer was purchased new and factory sealed. I have included a receipt listing the features and protection guaranteed by your company. Among them is a warranty on the all the parts and labor. Another is 24/7 customer service for any issues that arise.

Since my second month o[censored]sing this laptop, the keyboard has repeatedly crashed. And in the same month itself the speaker of this laptop is not working properly & damaged, even i had not used it for more than 5-6 times. Once the service center had replace the parts of speaker but after that also i’m getting the problem in this laptop’s speaker. Battery is also drained very fast.

Now, after that i got another issue with this laptop of power off, not showing display properly getting unnecessary lines between actual display and display. And hence getting more problem of os also. I have downloaded no additional software nor adapted the os in any way. I have also noticed that the fan runs constantly because the laptop is consistently creating a lot of heat-to the point that it does not function, or else functions very slowly.
I have called your customer service line half a dozen times in the last few weeks and they have been aggressively unhelpful. As they had not able to change the parts within a time frame of services. They told that parts are not dispatched from warehouse yet, as it was delayed by 3 times in between the july 17, 2017 to july 27, 2017.
My last complain registered with your company on july 17, 2017 for the issue of power off, the case id is [protected] (Registered with the name akshay godha).

As getting all this issues in every month after purchasing the product, so therefore i want to replace this laptop immediately with the new laptop or refund the whole amount.

I am also prepared to write a negative review and post it to every computer forum and website i can find. I just want a laptop that functions as advertised.
Thank you for your time. I look forward to hearing from you soon.
Sincerely,
Akshay godha

Sent from mail for windows 10