[Resolved] HP India — HP Laptop issue model no - HP 15-AF103AX P3C93PA#ACJ APU Quad Core A8 - (4 GB DDR3/1 TB HDD/Windows 10/2 GB Graphics)

munish dutt

from Gurgaon, Haryana

Address:

New Delhi, Delhi, 110017

It has been extremely disappointing and frustrating that I have been following up for almost a month for repair of my laptop which is purchased in Feb 2016. Laptop works like a desktop as it can't work without power chord. The case number registered for online support was [protected]. They have done all kinds of trial and error and the issue is not resolved and in the last HP technician says that motherboard to be replaced and the part is not available which means a further wait for 1 month. I feel very dissatisfied with the HP after sales service.

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Oct 1, 2016

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2016

HP India Customer Care's response Hi munish dutt,
Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. I have escalated your case and responsible personnel will contact you on priority basis. Thanks!

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.

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Comments

Arvind Kumar Sict

from Mumbai, Maharashtra

Notebook HP Pavilion 15-ab028tx Not Charging
Serial No. 5CD5217536
Purchase from Diamond Sales, 341, C Sardarpura, Opp. CMHO Office, Jodhpur

Buyer
Jai Mahavir Education Society
Near FCI Godown, Jhalamand Village, Jodhpur Rajasthan 342013
Bhagirath Prajapati : [protected]

akbardorai

from Chennai, Tamil Nadu

It took 60 min and 4 calls to customer care phone no for registering the complaint. After registering, even after 48 hours your Chennai Ensure support services does not even aware that a complaint has to be addressed.
No response even after 48 hrs.