HP India — Hp laptop problem with the laptop-no support from company

Address:

India

We bought a hp pavilion gaming laptop 15-ec0100ax from hp showroom computer land in nehru place, new delhi. Details are as below:

sr. No:-5cd1202cvp
product name: hp pavilion gaming -series dk, ec, a laptop
product model- hp pav gaming notebook 15ec0100ax
date of purchase: 4th july 2021
amount- rs. 56, 000/-

our laptop is not working and giving problems since last twelve months since we have bought it. It is under the warranty period and we have tried lodge a complaint five times at toll free no.But every time complaint is closed without any action.We have even sent e-mails to hp customer care regardin g this, but still no action.
We have paid rs.56, 000 to hp. When hp cannot provide support then why do they sell products. We are going to lodge a complaint in consumer forum against hp laptop
regards
dr. Vijay kumar
[protected]