HP India — HP laptop with a black patch on the base of the screen and laptop is lagging

Address:

NIDHI, KAIPALLY ROAD, CHITTATTUMUKKU.P.O. KANIYAPURAM, TRIVANDRUM.

Sir,
I am Ginu.G, an online teacher. I am writing you to express my dissatisfaction with a laptop bought from Logtech, Nandavanam, Thiruvananthapuram.
( HP LAPTOP 15-DA0327TU, SL NO.CND8333FQ1, Invoice No: B22046, date: 21-Dec-2018 )
I have been facing a lot of inconvenience I called the customer care of the hp laptop and report the problem ( a little bit about the black spot on the bottom of the screen ), when they told me to show it at their service center at Poojappura, Thiruvananthapuram. it is about 15 km away from my home. please you understand the product is in warranty. So it was given there on 4th July. They showed it accordingly one week after inform me that they send the photo of the compliant area to the company and it could not be fixed. If you look at the compliant area you will understand that it is not something that happened out of our hand and look like some other technical problem. So please resolve it as soon as possible.
Also, since the system was taken, It has been very slow. This time the service center in Thiruvananthapuram reinstalled its software when it was given, but the situation is still the same as before. No change. Clear it too and get over it as soon as possible.
I made the decision to buy the hp lap, because of previous good recommendations some friends of mine give me about your product. However after this experience, I feel deceived. So I looking forward to prompt response.
Yours truly
Thiruvananthapuram,
[protected]. GINU.G