[Resolved] HP India — HP Notebook AU084TX

dhillonhd

from Noida, Uttar Pradesh

Address:

Gurgaon, Haryana, 122001

I have purchased H P laptop AU084TX on 20/6/16.From the beginning it is not working properly.I call customer care, they tried their best but it dose not work properly. After one month of several complaint at last engineer visited and repair it . Now my adopter is giving me a electric shock when i touch it pin . A engineer visited again and checked it, he agree that adopter is faulty . He asked me that he will replace it. But my adopter is not replaced up till now . My adopter is giving me a swear Electric Shock .If any damage is done, who will be responsible. I requested you, that Please change my adapter immediately so that i can use my Laptop safely.My case I D is [protected].My Laptop No is 5CD61963GJ. Thanks

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Oct 11, 2016

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2016

HP India Customer Care's response Dear dhillonhd,

I am sorry about the inconvenience you're facing. I've forwarded your comment to the relevant HP team. Someone will be in touch soon. Thanks!

I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum (www.hp.com/supportforum) for further help. Thank you for your support.