HP India — Hp notebook

Address:	68125
Website:	www.hp.com

I am writing this mail to express my dismay and anguish over the present state of my hp notebook (Serial numbercnd596nrg) which was bought in 2015 august and was working fine till a hinge problem occurred in february 2017 (In fact there was a slight problem from the beginning). Within one weekof correcting the hinge problem, a no power problem developed, which was also corrected promptly by your service team by replacing the motherboard. After this, the system was very slow and again within a few days the hard disc was not being detected and this was again rectified by replacing the hard disc, which resulted in the loss of all data. I am a research scholar and a lot of data that was acquired during the last two years of work was lost. Just when it was thought that the problems are over, soon after replacing the hard disc, the system again is malfunctioning. Now while switching on the system, she is getting the message ' the system has detected that a cooling fan is not operating correctly fan problem 90b'.

We had bought this system at a fairly high cost of about rs. 56000, since i had to use the laptop for research calculations and for storing the data. I was under the mistaken impression that hp is a company that meticulously ensures quality of its products and services. But i have found that although the service is fairly prompt, the outcome of the services starting from february 2017 is that i have not been able to use the system for my work since february 2017, and effectively, a lot of data acquired through hard work during the last two years is lost. So it is with a heavy heart that i am expressing my anguish and dismay. My work is at a stage where i requires the laptop continuously. So i am sending this mail to you in the hope that you will find a solution to ensure the proper working of the system either by checking and servicing it thoroughly or by providing a replacement for this faulty system.