[Resolved]  HP India — HP Pavilion Defective Since Purchased

Address:

Kolkata, West Bengal

Dear Sir, This is for your kind information that, I have purchased one HP Pavilion Laptop on 25/01/2014, From the date of purchase I am facing tremendous problems in this HP Product. I have made several complains. Every time your support team generates a new case and without rectifying, without taking any feed back they close the case just to increase their targets. I have not received any legal and genuine customer support from Hewlett Packard. Each and every time HP support team :- 1) sends some URL/ link and asks to follow the steps, resulting HP Pavilion still defective. 2) asks to run various test, resulting HP Pavilion still defective. 3) have even said you will not receive any support as you have crossed warranty period. Even when my purchase date is 25/01/2014. 4) visits the place, change HP parts like mother board, hard disc resulting HP Pavilion still defective. 5) calls in the morning and do not turn up in the said time. You are requested to replace the product and provide the customer a new and genuine HP product ASAP. Product Details:- Product description: HP Pavilion 15-e015tx Notebook PC Product number: E3B55PA Serial number: 5CD3288CK9 regards Nishant Agarwal +[protected]