[Resolved]  HP India — Hp pavilion not working properly just bought it 20 days back

Address:	Thane, Maharashtra, 401107
Website:	www.hpindia.com

Hi,

I believed hp is a huge brand when it comes the laptop and the most liked & sold brand as well. The after sales service of hp is really good, hp doesn't abandon their customers if they experience any problem, they go out of their way to help their customers in every way.

To be honest with you even i believed in this myth may be that is the reason i chose hp over dell. But i now realized i made a mistake to choose hp. I regret my decision on trusting this brand. I have been complaining about the problem that i am experiencing with the newly purchased laptop for almost a month to only realise that i am breaking my head on a wall.

Hp has given me totally different picture of itself and made me experience the most pathetic customer service and after sales service. The proof is attached with the mail. Conversation with your representative and please do listen to it to feel proud that how excellently you have trained your employees to avoid the call and hang up. This rep tried to avoid me and misdirect me so many times.

I have been repeatedly saying the same thing over and over again that since day 1 my laptop is not working properly. I have done all sort of troubleshooting that was asked by your technical rep. Found no resolution, later i was informed a tech guy will give a visit to see what the problem is. That person called me to tell he will come to see the laptop but did not turn up. I missed my day at work as i was desperate to resolve the laptop issue. I have invested 54000 for laptop and 3498 for the accessories but i feel i have wasted it. I did not get value for my money, i feel hp doesn't bother for their customer thinking we as a company have got the money then what to help the customer right?

I am sure service for dell would have been much better as my friends are using the dell laptop and have given good reviews. But hp they warned but still i had faith in you people. But after talking to the representative i was highly disappointed.

I not only want my laptop to be replaced but i also want hp to compensate me for the mental harassment i have been put through by your company. Compensate me for wasting my time in calling the tech team and waiting for the visit. For the loss of pay i have bared just because your rep said he will visit and which was a complete lie. For the way your rep's have treated me on phone.

Also keep in mind my extended warranty has been initialized on this laptop which needs to be moved to the replaced laptop. I hope you won't trouble me for that.

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