[Resolved] HP India — HP pavilion X360 defective

Sagar8391

from Mumbai, Maharashtra

Address:

Pune, Maharashtra, 411007

Bought Pavilion X360 I5 7gen 8 gb ram laptop on 20 April 2017. The laptop is pathetically slow and takes 20 minutes to start. I have not uploaded even 1 mb of data in the laptop yet the performance is so downtrodden. Moreover have been visiting the store for a week now yet no resolution. Cannot expect to buy a product and face these issues in within a week.
People are not fool to pay you 65 grands and expect such products. A humble request to please refund the money or arrange for an exchange .

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Jul 1, 2017

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

May 01, 2017

Biraja Prasanna Rath's response Hi
My product no is 5CD4090KV0
And exettend warranty expires on 30 the may 2017

Verified Support

May 31, 2017

HP India Customer Care's response HI, I am sorry about the inconvenience you are facing. Can you please email your contact number, previous case number (if any) and serial number of the product to hpsupport.[protected]@hp.com so that we can reach out to assist you directly? Thanks.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.