[Resolved] HP India — HP Redemption not providing the product even after taking advance payment of Rs 999/-

pavanakhand

from Bhopal, Madhya Pradesh

Address:	462043
Website:	www.redemptionsupport.com www.hpshopping.in/btc2016

Dear Sir, I have purchased a HP Laptop on 21 Aug 2016 along this i have also availed the HP offer of Rs 999/- which I registered and made payment through HP website www.hpshopping.in/btc2016
I have selected offer of following product
1) 2 years Onsite Warranty
2) 1 year Burglary & Theft Insurance for Notebook
3) 1 year MIS subscription
4) HP Black S6500 Bluetooth Speaker

I was conveyed through mail and also on website https://www.redemptionsupport.com that i would receive the products within month but till date with my repeated mails, received only HP Black S6500 Bluetooth Speaker and three products are still not received.
Moreover, it is almost 4 months of payment done by me but no confirm response by the HP redemption when they will deliver my three product.
It is painful that even after making payment of Rs 999/- in advance I have not received my product by HP.

You are requested to kindly register my compliant against HP Redemption
Similar complaints are also made online HP redemption regarding non deliver of products. Link for similar complaints

http://www.consumercourt.in/laptop/2696-hp-duping-consumers-redemption.html

With Regards,
Pavan Akhand
Mob [protected]

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Mar 9, 2017

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2017

HP India Customer Care's response Hi, I am sorry about the inconvenience you are facing. Can you please email your contact number, previous case number (if any) and serial number of the product to hpsupport.[protected]@hp.com so that we can reach out to assist you directly? Thanks.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.