HP India — HP Service Center : IQOR Global services HAL 2ND stage

Address:

Bangalore, Karnataka, 560038

Dear Sir,
I have a HP Pavilion G-6 Laptop which I bought in 2014. Recently I had an issue with operating system so I ordered RCD’s (Recovery CD's : Basically DVD) on 16th Dec 2016 which I received in next week. When I tried to install my laptop with these CD’s, I could not install because I was getting an error & installation was not able to go beyond 19%. So I called HP customer care & they told me that go to any nearest authorized HP service center, HP team will check & confirm that these CD’s are not OK free of cost, then we will dispatch new set of RCD.

I visited IQOR Global services HAL 2ND stage in Bangalore on 24th Dec 2016 & told the complete story. They answered that CD’s are OK but your HDD is not OK, that is why you are not able to install with these CD’s. So I ordered new HDD (Cost Rs11500) at the same service center. I received this new HDD on 13th Feb 2017 after many follow-ups. With this new HDD I tried to install RCD’s but again same problem, I could not install.

So again I visited IQOR Global services in next week & submitted my laptop. On next day they tried to install with those RCD’s but could not complete. Now they told me that these RCD’s are not OK. So again I ordered these RCD’s on 1st March 2017 through HP customer care which I received on 10th March 2017. During this time my laptop was at IQOR service center only, I brought it back & they charged Rs. 345/- against service charge. This time I could install my laptop with new HDD & with new RCD’s.

Even I tried this installation with my older HDD & with new RCD’s. I could install my older HDD also & it is working fine.

So the total problem was with RCD’s not with my HDD but HP service center made me to buy new HDD of Rs11500/- unnecessarily.