HP India — I'm complaining about hp envy 15 - w102tx

Address:

Pune, Maharashtra

Hi, i am using hp envy 15 - w102tx laptop purchased in december 2016, my laptop having problem with command prompt and hp accelerator, also i have called to support technicians but they can not able to resolve this. They told me that they are going to escalate this issue to their senior member and they will going to call me, but this is 2nd day i am not receiving any call from them. I regularly use laptop for my work and from past few days i am not able to use my laptop due to this issue. Can some one help me to resolve this issue asap?