HP India — Inability of the customer care to properly address the issue

Address:

Pune, Maharashtra, 411008

I had registered a request for my hp workstation for change of hard disk on 12th june. I was told that they would forward the case to the service center who will then send me the quotation for the hard drive. The case was supposed to be resolved withing 24 h i. E. By 13th june. However, despite my repeated follow ups to customer care as well as the service center, the issue has not yet been resolved. The customer care claims that they have forwarded the case to service center and now the service center has to send the quotation whereas the service center claims that they have not even received any case from the customer care. Both the parties are just dilly-dallying the responsibility on the other. This kind o[censored]nprofessional attitude towards the problem is really troublesome as well as unproductive for the customer. I appeal that the hp customer care/service centers be made more accountable for handling and making timely efforts for addressing the customer's problem.