HP India — Incompete/improper service issue

Due to my laptop was working slow i have purchased a HP SSD 250gb from HP world (HP WORLD (GAJANAND GOYAL & Co.), At-Ground Floor, Shop Room No-3, Sambalpur town unit-5, Sambalpur, Odisha, GSTIN-21AACFG5199E1ZM, Contact No-[protected]) on 10th May 2023 and they said with service charge it cost 3700.00. I agreed and paid the amount for replaced new SSD to run the laptop as per my expectation. But their service engineer formatted the laptop and all laptop backup has been lost. But mainly the product which i had purchased that a pro version of Adobe Photoshop-7.0 & MS Office 2016 with cost also deleted from system. The technician did not aware me before formatting that all data will be lost so that i would keep product key backup. After replaced SSD he said i will install MS office free of cost tomorrow due to having late today, Then next day i called the technician but he did not arrive, then next day again i have called him and he arrived to install MS office but he could not installed the same and again said that i will come day after tomorrow. I have also told him that after disassembled the laptop the charging is very slow it taking 5-6hrs to get 100% charge, but he did not listen. Next day i have again called to technician but he was out side of station so unable to arrive, then today also i have requested him to come and install MS office & inspect the charging issue which persisting after disassembled the laptop but neither the technician nor the dealer responding for the same. Since the date of SSD replacement till now it crossed 5 days but i did not get my laptop complete repair even after given payment. I need MS office Pro version install & charging issue resolved will be done by the dealer in free of cost which problem arises by them only. Its my humble request to the consumer helpline authority please help to do the needful as soon as possible, why i will be harassed even after given payment and its not my job to making followup day by day to come and complete the repair.