[Resolved]  HP India — Inferior quality of HP laptop

Address:

New Delhi, Delhi

Hi Team HP, On 12th Feb'2014, I committed a mistake of buying a HP laptop to gift to my brother in law. I my sel[censored]sing Apple & Acer, trust it's been >1 Yr and both these laptops are operational flawless but seems HP has serious issue with the quality of product. Since the first day itself my brother in law is complaining that the respond time of this machine is pathetically bad, it gets hung up in b/w. Mouse pad has stopped working. What is this ??? Did I pay you to give me a crab which will work like heck. Team, trust me this is a hit on my reputation, a gift given to family & getting this kind of feedback is never tolerable. To judge the quality & working of this machine I mysel[censored]sed it for 2 days & the end result is "hats off to my brother-in-law who is bearing this device since eternity" I don't need repair, revamp, change/replacement of any part. I need my money back. Kindly revert within next 24 Hrs else I will be forced to take it up this matter with legal tribunals & consumer court too. Atul Sota [protected] [protected] Model No # HP laptop 5CB3490HMJ Purchased from # Hariom Retail Pvt Ltd, Ghanta Ghar, Delhi-110007 Buyer's Name # Kapil Arora (By brother-in-law) Cost # 27, 700/= Date of purchase # 12 Feb-2014