| Address: | New Delhi, Delhi, 110075 | | Website: | HP india |
I am absolutely fed up. I have been trying to register a complaint against a dud (Fake) inkjet cartridge i ordered online from your store delivered to me by savex technologies, paid cod to courier. Whilst the computer accepts the black cartridge, the tricolor cartridge is not accepted, and i get a computer message ïncompatible cartridge. On checking the ink levels, the tricolor one is empty!
I called hewlett packard customer care on july 3, and the supervisor mr. Avik informed me his staff would call me within 24 hours. I explained that i would not mind paying for a new cartridge provided someone from hp came and installed it for me, and that i would pay for the visit i have to file my it returns and cannot wait for hp to decide what action to take, as it would take a long time. Hp is at fault for providing me with a dud cartridge, and when i tried to call them today i was shunted from pillar to post, everyone passing the buck, and giving me new numbers.
I am a senior citizen, retired, and cannot take this stress. If this matter is not resolved soon, i will go to consumer court and blacklist your company on twitter, facebook social media and the newspapers. Was this information helpful? | 
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