[Resolved]  HP India — installation problem due to representative

Address:

201001

Dear hp

I am highly disappointed with your service engineer.
I called your customer care center on Monday ie on 21st January 2019 and requested for printer installation.
A person called me two hours latter informing me that he can install my printer in first half of a day that is between 10- 3 in afternoon, I requested him to come after 4 o clock as I am working n will reach only after 4 pm. On listening to this your representative replied that then he can come only on Sunday as he is busy. I told him that I need printer for urgent work so I can't wait tell Sunday. Representatives said ill see and disconnected the call.
In evening I received a call from same person who came to visit my place buy 4.15 pm and I gave him my new ink tank printer to install. Representatives was in so much of hurry of doing my work n go that he put blue and pink ink in same slot and some pink ink in slot of blue ink...n then he talked over the phone with his seniors and went back without helping me further telling me that next day other person will come to clean it and install it again.
Today on 22nd January 2019 another person came who was trying to fix the problem. He washed the ink and dried the ink slot with the help of my hair dryer.
My question to hp company is as ur engineer has washed the ink tank if any problem in my printer occurs after one month due to moister will you help me...
So know as this fault is because of your engineer I need this to be replace.
I need to speak with someone asap else ill talk legally in media with hp.

Highly dissatisfied customer
Mrugya Saxena