HP India — Issue regarding hardware & software failures in newly bought Laptop
T
Tanishq Shukla
Dec 28, 2021
This is in reference to the case ID -[protected] & [protected] of a newly bought laptop dated 17/11/2021. Since I purchased my laptop, I have been facing issues regarding audio & fingerprint. When I login in my PC the speakers get unplugged automatically after alternate login time. I have address this issue to HP customer care on 19/12/2021. They diagnose the laptop by taking remote access & suggested me for hardware change. This would proceed and my speakers hardware get changed on 22/12/2021 but my issue didn't get resolve instead my fingerprint sensor also work abnormally after speaker hardware change. Then, I again address the issue to customer care on 26/12/2021 they perform various test including driver update & BIOS update but nothing didn't work. then they suggested me to downgrade my windows 11 (inbuilt) to windows 10 & the irony is fingerprint sensor doesn't work at all & speakers also work abnormally. since its only been a month & I have faced so much issues and trouble in newly bought laptop then how can I expect it will work fine once it get out of warranty. I didn't want no further part replacement but I want my laptop replacement whatever be your policies I don't care as I have faced so much trouble. I am strictly want replacement of my laptop else I'll file a complaint against the company in consumer court. Pinning some images for your reference & proof of defect.
+5 photos
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