[Resolved] HP India — laptop

kannanvm

from Mumbai, Maharashtra

Address:

Kozhikode, Kerala

I purchased a laptop (Laptop hp 14-ba077tu sl no 8cg8114wvf) and as per online warranty information from hp website, the warranty is active until 20th may 2019. I gave the computer to your authorized repair center in kozhikode (Bassam complex, kallai) and the representative informed me that the warranty is expired as the bill date is may 3rd 2018.
Please be kind enough to direct the repair center to repair it (It crashes after 30 minute or on installing software) under warranty, otherwise i will be forced to approach the consumer court in this regard.
Thanking you,
Yours sincerely,
Dr. Bindu. P. P
Asst. Prof. Dept of statistics,
Govt. Arts and science college, kozhikode

Was this information helpful?

No (0)

Yes (0)

Jun 22, 2019

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

May 21, 2019

HP India Customer Care's response Hello Bindu,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention.

Kindly email (hpsupport.[protected]@hp.com) your contact number, email address and HP unit serial number along with the best reachable time.

Help link to find the serial number: https://support.hp.com/us-en/document/c04559742

I'll get the issue fixed asap.

Regards,
Smitha
HP Social Media Support