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HP Pavilion Gaming - 15-dk0049tx.
Case Number : [protected]
Serial Number : CND9370BQB
case id:[protected]
I have registered my case regarding the display issue on 24/01/2022 .#case id:[protected]
For this I got a response on 28/01/2022 after Complaining to service head, stating that
"your case has been forward to concern team, they will connect with you within next 24 Business hours".
But i didn't get any response.
After many talks consistently with the consumer team and the floor supervisor
I received a quotation for validation on 2/02/22.
And it got delayed for providing me the payment link .for this i keep on calling to the consumer support consistently for seeking the update
I finally paid for the validation charges of 1534 /- through the payment link provided to me for the person to visit my location.
After that the service provider
(HP support) failed to assign my case to particular service center and on this i called to the consumer support and asked to provide me with the contact numbers
The agent who spoke to me said we d finally gave me three contact numbers of three distinct areas that is of vijayawada vishakapatnam, rajahmundry and told me to contact them and confirm with the particular service center on my own
Is it not the responsibilty of the
service provider(HP) to assign a service center or the customer to reach to every service center to get the confirmation?
After the payment also the service center person didn't reach me
To acknowldge this i keep on calling to the consumer support consistently minimum four times a day.
Finally after complaining through mail .the service center representative called me and asked me what the issue was?
I replied : It is a clear cut display issue so that i need a quotation for the new display part
The service center representative assured me that they will place a request to the concerned team on my behalf.
I waited for 2 weeks and then called them
They replieed that they didn't get any response so that instructed me to place a request from my end
I do placed a request for the quotation and i waited for 8 business days.yet i didn't receive any quotation for the part i.e
The Raw pannel display.
In this process again, i keep on calling to the consumer support consistently in order to fetch the quotation.
Is it not the prime duty of the service provider(HP) to atleast update the customer on this?.It is not done.
After the case got escalated to higher level i was requested to wait for another 24 -48 hours i waited yet there is no response
leave about the actions that are taken to
Resolve the issue.At least a mail should be given to the customer stating the update.why is it not done?
I again reached the consumer support and and spoke on this, they said sir as today is a holiday and the upcoming two days are holidays you should again wait till monday.
I agreed and again i called on monday.
They
The same scenario has been repeated i asked for a call back .in that particular week i asked to schedule for 4 call backs of which i received none of them.
They again at the end of the week i was told that i have to wait till monday
I did the same without having any scope to do so.
I didn't get a call back nor the response
After many coversation and complaints i got a quotation
For this also i have faced many issues inorder to make the payment
As the payment link is not provided to me
And i spoke to many agents of the consumer support
To provide me the payment link
For doing so, they have arranged me call backs of which i received none of them
No update no reponse is given
Later, I received a mail on 14th march from the following person
Stating that i will be allowed to make the payment shortly
After that i didn't receive any kind of information or instructions to process the payment
For this also, i keep on calling to the consumer support consistently, floor supervisors had a coversation call backs are been assured
(Vijay Kumar
HP Customer Support
HP Chat WhatsApp Number : [protected]
Redemption web site : www.redeemnow.in
https://support.hp.com/in-en/service-center)
Mail:[protected]@hp.com)
...
Still got prolonged and not resolved yet
I would be able to explain the rest on phone
I paid 16, 021/- rupees for the raw pannel display and it had been many weeks yet,
No Service is provided
I was provided with the false information stating that " There was a delay in dispatch of the part" without being infoemed with the actual cause.
No call backs were received till yesterday
Nothing was sent in mail
Without the intervision of mine the work order got cancelled
Service center representative didn't contact me
Several times i asked for update and i didn't receive any
Yestered i got a call back from
Mr.Mandeep
HP Trusted Advisor
INDIA Consumer Support – Personal System
HP Customer Support
He, explained me everything and apolozised for the inconvineance
He asked me to sent the details of the bank to initiate the refund and to raise the newworkorder
I was not updated with the progress of it
What i could do?
I want an update regarding the process of the refund
And new quotation from service center to make the payment
And the service to be done at faster rate
Please do take it as a serious concern and
Resolve my case at the earliest possible
Probably within a week
I m ready to provide you with what ever details required.
On Thu, 21 Apr 2022, 06:13 lakshman kumar, wrote:
HP Pavilion Gaming - 15-dk0049tx.
please find the case details below,
Issue Reported : Bank account snapshot
Case Number : [protected]
Serial Number : CND9370BQB
I have registered my case regarding the display issue on 24/01/2022 .#case id:[protected]
For this I got a response on 28/01/2022 after Complaining to service head, stating that
"your case has been forward to concern team, they will connect with you within next 24 Business hours".
But i didn't get any response.
After many talks consistently with the consumer team and the floor supervisor
I received a quotation for validation on 2/02/22.
And it got delayed for providing me the payment link .for this i keep on calling to the consumer support consistently for seeking the update
I finally paid for the validation charges of 1534 /- through the payment link provided to me for the person to visit my location.
After that the service provider
(HP support) failed to assign my case to particular service center and on this i called to the consumer support and asked to provide me with the contact numbers
The agent who spoke to me said we d finally gave me three contact numbers of three distinct areas that is of vijayawada vishakapatnam, rajahmundry and told me to contact them and confirm with the particular service center on my own
Is it not the responsibilty of the
service provider(HP) to assign a service center or the customer to reach to every service center to get the confirmation?
After the payment also the service center person didn't reach me
To acknowldge this i keep on calling to the consumer support consistently minimum four times a day.
Finally after complaining through mail .the service center representative called me and asked me what the issue was?
I replied : It is a clear cut display issue so that i need a quotation for the new display part
The service center representative assured me that they will place a request to the concerned team on my behalf.
I waited for 2 weeks and then called them
They replieed that they didn't get any response so that instructed me to place a request from my end
I do placed a request for the quotation and i waited for 8 business days.yet i didn't receive any quotation for the part i.e
The Raw pannel display.
In this process again, i keep on calling to the consumer support consistently in order to fetch the quotation.
Is it not the prime duty of the service provider(HP) to atleast update the customer on this?.It is not done.
After the case got escalated to higher level i was requested to wait for another 24 -48 hours i waited yet there is no response
leave about the actions that are taken to
Resolve the issue.At least a mail should be given to the customer stating the update.why is it not done?
I again reached the consumer support and and spoke on this, they said sir as today is a holiday and the upcoming two days are holidays you should again wait till monday.
I agreed and again i called on monday.
They
The same scenario has been repeated i asked for a call back .in that particular week i asked to schedule for 4 call backs of which i received none of them.
They again at the end of the week i was told that i have to wait till monday
I did the same without having any scope to do so.
I didn't get a call back nor the response
After many coversation and complaints i got a quotation
For this also i have faced many issues inorder to make the payment
As the payment link is not provided to me
And i spoke to many agents of the consumer support
To provide me the payment link
For doing so, they have arranged me call backs of which i received none of them
No update no reponse is given
Later, I received a mail on 14th march from the following person
Stating that i will be allowed to make the payment shortly
After that i didn't receive any kind of information or instructions to process the payment
For this also, i keep on calling to the consumer support consistently, floor supervisors had a coversation call backs are been assured
(Vijay Kumar
HP Customer Support
HP Chat WhatsApp Number : [protected]
Redemption web site : www.redeemnow.in
https://support.hp.com/in-en/service-center)
Mail:[protected]@hp.com)
...
Still got prolonged and not resolved yet
I would be able to explain the rest on phone
I paid 16, 021/- rupees for the raw pannel display and it had been many weeks yet,
No Service is provided
I was provided with the false information stating that " There was a delay in dispatch of the part" without being infoemed with the actual cause.
No call backs were received till yesterday
Nothing was sent in mail
Without the intervision of mine the work order got cancelled
Service center representative didn't contact me
Several times i asked for update and i didn't receive any
Yestered i got a call back from
Mr.Mandeep
HP Trusted Advisor
INDIA Consumer Support – Personal System
HP Customer Support
He, explained me everything and apolozised for the inconvineance
He asked me to sent the details of the bank to initiate the refund and to raise the newworkorder
**Everything could be verified from the telephonic conversations that are recorded for quality and training purposes. I have no objection on this**
**Also through the casenote and the mails sent on behalf of hp.**
I was not updated with the progress of it
What i could do?
I want an update regarding the process of the refund
And new quotation from service center to make the payment
And the service to be done at faster rate
Please do take it as a serious concern and
Resolve my case at the earliest possible
Probably within a week
I m ready to provide you with what ever details required.
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