HP India — Laptop HDMI port not working

Case no-[protected], HDMI port of laptop HP 15S-DU2077TU -CND0291NBH not working. sequence of events below.

1. laptop purchased on 29 Aug 2020.
2. customer care advised bios for update issue not resolved.
3. Technician visited, problem not resolved, issue closed sighting OS problem.
4. customer care contacted again, advised graphics update, same done no improvement.

such a horrible service never expected from HP.
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