[Resolved]  HP India — Laptop is getting hanged since purchase

Address:

Kolkata, West Bengal

Please note I purchased one HP Laptop ( Product Model:HP Pavilion 15-p077TX NB PC ALL; Product Serial:5CD43290PM ) from M/s. Lalani e-Tach City; 6, Ganesh Chandra Avenue; Kolkata - 700013 on 22/12/2014 ( Invoice # ETC/TI/14-15/04785 dt. 22.12.2014 ) . Since my purchase I cannot use my new HP Laptop for more than 2 hours continuously. My laptop is always showing busy symbol as if CPU is working and after sometime is gets totally hanged. I I called HPSupport on 31/12/2014 ( ref. # [protected] ) and talked to Mr. Mrityunjoy. I had system refreshment. But again the same problem started after few hours. Then I gave it to HP Authorized Service Center M/s. Ensure Support Services (I) Ltd.; 10, Wood Street; Kolkata - 700016 ( ref. Invoice # 6710 dt. 06.01.2015 ). They kept my Laptop for 2 days and returned me on 09.01.2015. Again the same problem started after use of few hours. Then again I called HPSupport on 12/01/2015 ( ref. # [protected] ) and talked to Mr. Sujit. He also tried over telephone but could not fix the issue. He assured me that some boy would call me from HP service team and attend my issue immediately. But I did not get any call in 24 hrs.