HP India — laptop is not delivered even after 25 days

bhagathkg

from Bengaluru, Karnataka

Website:

epp.hpshopping.in/customer/account/login

Hi,
Transaction id: 934275
I have bought one laptop from hp store on 3rd august 2017 and given delivery address to 799003. While placing hp website did't shown any error that, it can't deliver to 799003. I thought it will deliver and waited 21 days. After that i have called the hp customer care, then they are saying that hp can't deliver to 799003 location.

I have not received any mail regarding this. Even now hp website is allowing to place order for 799003 location.

As i have bought this through emi option, my bank already started collecting the emi. If i close the emi now, i have to give fine and 18%gst.

I have send many mails to hp (India. [protected]@hp.com, hpestore.[protected]@hp.com, [protected]@hp.com) but not getting proper response.

I am expecting, at least now hp customer care eyes will open for my issue.
Now a day's delivery will happen within 24 hours. Here i have waited 24 day's still i have not received the laptop.

I think this is a play between hpstore with other online sites. Any way please help me to solve my issue asap.

Thanks and regards,
Bkg

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HP India customer support has been notified about the posted complaint.

Aug 30, 2017

Updated by bhagathkg 27 days over still not received the laptop aswellas response from the HP customer care.

Sep 12, 2017

Updated by bhagathkg Brother and sisters,
Please don't buy anything from HP online site. It's very very worst in world.
It will ruin your time and peace. If you want to buy HP product's please buy from other online sites.

HP customer care is utter failure, actually they are not caring customers they ###### customers.
They will not pick your call, they will not respond your mails.
I have even send mail to CEO of HP, still not use.

Frustrated with HP online store, customer care, CEO...

We can ban HP online store from our shopping...

Sep 14, 2017

Updated by bhagathkg Guys,
I got the refund from the HP but I have lost the two month EMI interest without getting the product. See how HP is ######g customers.

WHAT WILL DO THIS money looting company...

Sep 14, 2017

Updated by bhagathkg I have lost 675 just for interest without receiving the product. This is the way Hp is treating customers.

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Comments

divos

from Perumbavoor, Kerala

I too have similar problem.I paid entire amount for laptop on august first week.Till now it is not delivered.I sent several mails to customer support, service head, operation head without any success.I appeal to all customers who were cheated by HP to file criminal suit against HP india managing director for breach of trust and illegal possession of other peoples money .Spread this as much as possible.

bhagathkg's [Complaint's author] reply, Sep 12, 2017

If you can initiate the criminal suit please go ahead..I am with you...