[Resolved] HP India — laptop (notebook)

Govind Kr.

from Gurgaon, Haryana

Address:

New Delhi, Delhi

I bought this laptop HP 14Q in October 2018. But from that day I faced too much hardware problems. like my system is running too much slow. I have complaint many time . customer support have changed hard drive of my laptop twice from the date of buying. I have lost too much importatant data due to changing of hard drive. still the same problem is occur. problem of running slow is not resolved. slow means too much slow.

whenever I talk to customer, they tell me to update the window... bla...bla..bla.. but still the issue is not resolved.

Very bad experience with this HP laptop.

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Aug 7, 2019

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2019

HP India Customer Care's response Hello Govind,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention.

Kindly email (hpsupport.[protected]@hp.com) your contact number, email address and HP unit serial number along with the review link.

Help link to find the serial number: https://support.hp.com/us-en/document/c04559742

I'll get the issue fixed asap.

Regards,
Smitha
HP Social Media Support