HP India — Laptop stopped working within 2 months

Address:

Thiruvananthapuram, Kerala, 695583

I purchased a hp pavilion -14-al110tx laptop on 13th may 2017. The laptop stopped working on 08-jul-2017, after under 2 months o[censored]se. I had also paid for 2 years additional next business day warranty under an offer which was running at the time of purchase. I had registered a complaint with hp customer care on 08.07.2017. The complaint was not assigned to the service center until i called up again and spoke to a floor supervisor at hp customer care. I got the case id on 10.07.2017 after 7 pm, however till noon on 11.017.2017, i did not get any call back from service center. After escalating to the service head (One mr. Suresh babu), a service engineer finally turned up at around 4 pm. This guy didn't seem to have any clue and he took around 30 minutes to figure out how to open the case of the laptop. Then on he was consulting someone on the phone to do the diagnosis. The guy has not handled this device before and ended up struggling to open it. Damages to case and the internal wiring was evident. Finally the laptop has been taken to the service centre for repair on 11th july. I have still not got it back. I placed a request for replacement as i saw the way it was being handled by the service engineer. The device requiring careful handling was handled absolutely carelessly and without even a static mat.in the longer run this will cause problems for sure. I wrote to the service team again requesting a replacement and has been turned down yet again. Hence posting this complaint with the consumer forum.