HP India — My wifi is not working

Address:

Bhopal, Madhya Pradesh, 462010

Hi team, my wifi is not working in my new laptop and i contacted hp support team 3 times but my issue was not resolved even i ask to send someone to my home but everytime hp team refused to send saying its not hardware issue and not software issue after the daigonisys test. They ask me to reinstall the os and i did it twise. But still not working.

I don't know if you can't provide the support and resolve the issue than what is the meaning of warranty.