Address: | Dhanbad, Jharkhand, 826004 |
Website: | www.hp.com |
Hello,
I, Hemant Sharma, student of IIT(ISM) Dhanbad, have registered a complained about my HP Notebook (15- ac082tx ) at 11/08/2016.
Case Number: [protected]
Serial Number: CND5253TMW
product Number: N4G46PA#ACJ
There was some display hinge problem in my laptop. After a long wait of 8 days your engineer (named Pintu) finally came at 19/08/16.
He opened the laptop and checked the situation.He found that top-cover bracket holder of right side is internally damaged. He prepared a Service Call Report for this purpose. He said that we will elevate the case from service center to the company.
From that day I have called to the local service center HUNDREDS OF TIME but every time they say that we have elevated the case from here but we are not getting APPROVAL FROM THE COMPANY. Its about one month but still YOUR COMPANY IS NOT PROVIDING APPROVAL. Meanwhile I called to the customer care also, but they are saying the same thing that approval is pending, we are not able to do anything.
I wanna ask that who is responsible for this delay??? I am not even able to use my laptop properly, its half opened from the base.
I MEAN WHAT IS THIS?? IS THIS A SERVICE CENTER OR SOMETHING ELSE???
THIS IS NOT THE WAY GOOD COMPANIES PROVIDE SERVICES TO THEIR CUSTOMERS.
VERY DISAPPOINTED TO BE A CUSTOMER OF HP.
PLEASE CONSIDER MY COMPLAINT AS SOON AS POSSIBLE, AND PROVIDE THE APPROVAL SO THE DAMAGED PART CAN BE CHANGED. Otherwise I have to take help from "Consumer Court".
Local Service Center:
SYSNET GLOBAL TECHNOLOGIES PVT. LIMITED
DHANBAD, 826001
Customer Current address:
A 310, Amber Hostel
IIT(ISM) Dhanbad
Dhanbad, 826004
No. [protected]
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