| Address: | At- Golgunda, PO-Jagruti Vihar, Burla, Sambalpur 768020 |
We are from State Bank Rural Self Employment Training Institute, Sambalpur, Odisha. We purchased one HP Laserjet Printer M1005, with serial number CNKNM9P185 on 13.12.2019 from Nexgen Communication, Sambalpur vide Invoice No.NEX/8087/19-20 dated 13.12.2019. The printer has been out of order since about one and a half month with apparently some problem with power section. The Authorised HP service centre at Sambalpur served us with work order/Main Case Id: SYS-SMB/180 dated 24.06.2021 demanding an advance amount of Rs.885/- which was duly paid vide our Cheque No.615561 dated 24.06.2021 and handed over to the Manager of that service centre. With much regret we have to bring it to your notice that till date neither the snag has been attended to nor did we receive any communication from the service centre. We are a proud customer of HP products in our Institute since last several years. Since we are deprived of the service of the printer for so long a time, our activities get marred by its absence adversly. May we request you to look into the matter and exercise your intervention in the matter. Here's looking forward to your early response in the affirmative.
Regards,
Director, State Bank Rural self Employment Training Institute,
Sambalpur Odisha 768020
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