[Resolved]  HP India — NON FUNCTIONING OF THE TOUCH PAD OF A NEWLY PURCHASED LAPTOP

Address:

Mumbai City, Maharashtra

I PURCHASED A BRAND NEW LAPTOP on 29th August, 2014 ... MODEL HP 15r060TU bearing Serial number...CND4269050. However its touch pad stopped working just after two days ...I filed a complaint with HP Customer care and my Case Number is[protected]...The technical person from Vashi HP Service centre visited and informed that the laptop needs to be replaced and said that he will process it for DOA...However till date i.e. 17th Sept, 2014...no help has been received yet..Even the guys at Service centre..Vashi HP Service Centre, Mumbai, Maharashtra..are not responding to any of my calls.. Their contact numbers are [protected]...and..[protected]... Please kindly go through my complaint and resolve it as soon as possible as my work is getting hampered because of newly purchased defective HP Laptop. My complaint number is [protected]