[Resolved]  HP India — notebook laptop

Address:

Ganesh Glory office number 416, Gota Jagatpur Road, 382470, Ahmedabad, Gujarat, 382470

I do feel extremely sorry to send you a complaint about hp laptop on this auspicious day as i don't find any other alternative to deal
With your team members, except a legal proceedings now. I am truly fed up with the guys in ahmedabad city.

I am a hp laptop user since 2006 and the laptop which i bought on 30/04/2019 from ahmedabad store is my 4th hp laptop.
Now i am totally convinced that you have a genuine product quality problem and the problem lies with your touch pad of laptop.

The case history :

First laptop detail:

Serial number - 5cg85151p8 / invoice number - zion/0372/2019-20 dated : 30/04/2019/ case number[protected].

The right scroll button of the touch pad became inactive after 14 days o[censored]se. Just to inform you that i bought a wireless hp mouse,
Same time together with the laptop and when i found the issue, that was the first time i used the touch pad, without mouse.

On-line test had proved this fault of the touch pad but your service guys in ahmedabad never accepted that report and they kept on
Insisting that they will replace the touch pad only. The matter of fact - no customer will allow a repair on the new laptop after 14 days
O[censored]se. After lot of persuasion, the laptop was replaced on 07/06/2019 from the store vide invoice number - zion/0372/2019-20.

The new laptop received against replacement also having the similar problem now. The first issue was with the right scroll button and
Now the same problem is with the left scroll button.

Second laptop detail:

Serial number - 5cg85152m5/ invoice number - zion/0372/2019-20 dated: 07/06/2019.

I had intimated the issue to your local service team and they bluntly denied the issue even before they checked the issue.

I thought of going to my legal advisor and deal with hp legally under the purview of consumer act but this is my last communication
To you before i do that.
Now i want the replacement of this laptop and also the model and go for an other model which you feel would
Not have similar quality issue.in case you don't have such confidence on your product then please arrange refund of my money
(The cost of the laptop i paid, including the additional charges paid for extended warranty and protection policy).

Kindly note that my laptop is covered under 2 years extended warranty and one year accidental physical damage policy coverage.
Please find the documents attached for ready reference. I would request you to take up the matter urgently and replace my laptop
Within 72 hours time so that we can continue our good relationship and avoid further legal complication.

Thanking you

Meghdut guha
Director

Trans-asian techno pvt. Limited.
Signature-1, office no-307, 3rd floor, s. G. Highway, ahmedabad - 380051. Gujarat, india