[Resolved]  HP India — objection on harddisk tampering,without consent & information

Address:

Hyderabad, Telangana

Reference: laptop hp 14 ba073tx serial number - 8cg7480j0f
Service provider - iqor, secunderabad
Service call report date: 21st november, 2018.
Executive attended: madhu, mob- [protected] or [protected]
Problem reported in service call report - audio jack not working, touchpad and display.
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We would like to inform that the aforesaid laptop is under warranty and as per the advice and suggestion given by the retailer it world, shetty complex parklane, secunderabad we have given the aforesaid laptop with the complaint as stated above to service centre iqor, secunderabad.

As per the service call report it doesn't call for formatting/hard disk intervention but the aforesaid service centre had unwantedly and without the consent and information to the customer had tampered with the "hard disk". As a result of which the total data is lost.

The aforesaid incident has caused a serious loss of trust on hp-inc. And your service provider (Iqor, secunderabad) and do believe that your service provider would have done with the intention of stealing the original hard disk from the machine.

We hope hp-inc. Takes this complaint seriously and revert back to us with the solution to retrieve the lost data and ensure retaining the original hard disk with the customer.