HP India — On Extended warranty period, Case not attending from HP Laptop team

My HP Laptop is not working from 30/9/2021. Hp laptop service centers not attending the case because it has extended warranty till may 2022. so they said to open complaint registration in hp online service on 1/10/2021. after a long time discussion, i got a case id from hp team. they said case will by close within 6/10/2021. but no one from hp service centers contacting me. Again consulted with hp online team on 6/10/2021 before 4pm for attending this case. but i didnt get a proper respond. During this pandemic situation childrens have online classes. but nowadays they cant attend class because of laptop issue.. please solve it as soon as possible.

with regards
Joseph Jose