HP India — ORDER NO. 557221 DTD. 24.05.2015 Refund of Advance amount paid of Rs. 13490/-

Address:

Thiruvananthapuram, Kerala

Sir I had placed an order on HP ONLINE STORE for purchase of Computer Monitor on 24.05.2015 and paid Rs. 13490 through my Credit Card. I cancelled the Order No.557221 on 10.06.2015. It is more than TEN days since I cancelled the order for undue delay and non delivery of the product in time. I am yet to receive the refund amount of Rs 13490/- even after 10 days of cancellation. I request you to please help me get my refund. First I was put to lot of embarrassment and agony for not delivering the product even after 16 days after paying the amount of Rs 13490/- and placing the order on 24.05.2015. I was forced to cancel the order due to the casual approach and undue delay in delivering the product. Now even after 10 days of cancelling the order I am yet to get my refund. The latest excuse they told yesterday, 19.06.2015, was 'wait for 78 hours, your money will be refunded'. But I cannot believe them any more. They have made a lot of promises duriing the delivery period and they didn't kept up their promise and failed to deliver the product. I have been sending them innumerous email since 2nd june 2014. But their response to my emails is zero. Hence I am approaching the consumer complaints forum. I therefore request you to kindly get my refund of my amount paid to M/s HP Ramaswamy Ramakrishna. Senior Branch Manager Syndicate Bank Pattom Br. Thiruvananthapuram PIN 695004. Mobile No. [protected] Email: [protected]@gmail.com I am attaching the copy of the online bill HP has sent me while placing the order. @hp.com May 26 to me Dear RAMASWAMY RAMAKRISHNA, Thank you for placing your order with HP Online Store on www.hpshopping.in. Please find below your order details: Order No: 557221 Order Date: 24 May 2015 The order will be shipped to the following address: Billing Address: SYNDICATE BANK, GREENFIELD BUILDING, PATTOM THIRUVANANTHAPURAM - 695004 Shipping Address: SYNDICATE BANK, GREENFIELD BUILDING, PATTOM - 695004, We have now started processing your order. The details of your order are as follows: HP Part No Product Name Qty Price Discount Warranty Delivery Time Total C7T77AS HP 23FI IPS LED Monitor 1 Rs.13, 490 Rs.0 Free 3 years onsite warranty 7 Working Days Rs.13, 490 Shipment Value: Rs. 13, 490 Shipping: FREE Amount to be paid: Rs. 13, 490