HP India — Order not received. Complete ignorance from hp customer care.

Address:

Kolkata, West Bengal, 700091

I have placed an order with mr prince batra for 4 desktops, 11 monitors and one printer having paid 100% advance. We are a small start up called quatred advertising llp. The person concerned now refuses to pick up my calls or inform me of the wearabouts of my order. I am yet to receive the tracking number so i can track my order as it was mentioned to your team that i would need it before hand. Having trusted hp to help us set up our start up was a mistake. Your customer care team namely prince has refused to take my calls now and other team members keep claiming that he is on his lunch break from 12-4pm. My business is very important to me and i choose hp thinking they will provide the best service. Its funny because i havent even received my order and am having so much trouble. Please look into this i am tired of chasing and following up with your incompetent team. They are lying to me about the delivery status and have now started avoiding me too.
Disha sikri