[Resolved]  HP-India — Printer not being booked after purchasing Laptop as per the terms of offer

Address:

Vadodara, Gujarat

I had purchased an HP Probook 450G1 Notebook PC under ONGC’s corporate Laptop scheme vide Proforma Invoice No. SVX-ON-269370 dt. 24.10.2013. As per the scheme offered to ONGC employees by HP there was an option of buying a printer Model HPDeskjet Ink Advantage 2545 at a discounted price of Rs. 3000/= with this Laptop. The laptop was delivered on 23.11.2013 (Retail Invoice No. BRDON[protected] dt. 22/11/2013 12:00:00 AM). After delivery of the laptop I contacted HP-Ahmedabad, requesting them to book the printer against the purchase of Laptop as per ONGC’s corporate Laptop scheme. The booking of the printer in the offer was denied on the grounds that it was a bundled offer and that printer had to be booked alongwith the Laptop. However, nowhere it was mentioned in the HP offer brochure that to avail the offer both the Probook as well as the printer had to be booked together. Rather, from the brochure it appeared that purchase of a Probook is mandatory to become eligible for the printer offer. Even if otherwise, in what way does the booking really matter – whether it’s done together or one after the other- so long as the terms in the offer are met. The concerned person from HP (Mr. Satish Warrior) who dealt with the offer assured all assistance but so far nothing happened in this regard. If this is the support that HP offers to its support one customers then what can be said for the common customers. It is again requested that M/s. Omikron system or Savex Computers Ltd., Ahemdabad may be asked to book the HP HPDeskjet Ink Advantage 2545 printer at a discounted price of Rs. 3000/-, complimenting my HP Probook 450G1 Notebook PC order in accordance with the scheme of offer for ONGC employees.