HP India — printer not working (cartridge problem)
NeNew Delhi AIPL on Jun 20, 2019
We have bought one HP5811 Printer (SL No.CN7C75G0VC) on 25.08.2018. Now this printer is not working.
One red light is blinking and on window it shows that the cartridge is not Authentic.
This is the same cartridge we were using since Purchase of this Printer and this cartridge was the same cartridge came with the Printer.
Please do the needful.
[Jun 20, 2019] HP India customer support has been notified about the posted complaint.
Verified SupportHP India Customer Care's response, Jun 22, 2019
Thanks for getting in touch.
Sorry to hear that and appreciate you bringing this to my attention.
Kindly email (hpsupport.[protected]@hp.com) your contact number, email address and HP unit serial number along with the complaint link in the email.
Help link to find the serial number: https://support.hp.com/us-en/document/c04559742
I'll get the issue fixed asap.
Meanwhile I would request you to try few troubleshooting steps by using the link;
HP Social Media Support
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