[Resolved] HP India — printer not working (cartridge problem)

New Delhi AIPL

from Gurgaon, Haryana

Address:

Albertsons International Pvt. Ltd. 5A,3rd Floor, Hasanpur, I P Extension Opp : ICICI Bank, Delhi-110092 Email : [email protected] Mob 8588859710, New Delhi, Delhi, 110092

Dear Team,

We have bought one HP5811 Printer (SL No.CN7C75G0VC) on 25.08.2018. Now this printer is not working.

One red light is blinking and on window it shows that the cartridge is not Authentic.

This is the same cartridge we were using since Purchase of this Printer and this cartridge was the same cartridge came with the Printer.

Please do the needful.

Ranjeet

Was this information helpful?

No (0)

Yes (0)

Jul 23, 2019

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2019

HP India Customer Care's response Hello Ranjeet,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention.

Kindly email (hpsupport.[protected]@hp.com) your contact number, email address and HP unit serial number along with the complaint link in the email.

Help link to find the serial number: https://support.hp.com/us-en/document/c04559742

I'll get the issue fixed asap.

Meanwhile I would request you to try few troubleshooting steps by using the link;

https://support.hp.com/in-en/product/hp-deskjet-gt-5810-all-in-one-printer-series/7840162/model/17238921/document/c04912971

Regards,
Smitha
HP Social Media Support

Related HP India reviews

View all 4974 HP India Reviews

Comments

Kishore Pamba

from Siddipet, Telangana

Hi... i am using HP printer cum scanner since 2 months back. it is very good product, but after completion of cartridge i refilled with powder. Then the paper comes from the printer its pure black or some big black areas are showing in the paper.

From
K.Srinivasarao,
Senior Assistant,
Horticulture Department,
Nandyal, Kurnool District.