HP India — printer not working (cartridge problem)

 
2 Reviews
Albertsons International Pvt. Ltd. 5A,3rd Floor, Hasanpur, I P Extension Opp : ICICI Bank, Delhi-110092 Email : [email protected] Mob 8588859710, Delhi, New Delhi District, Delhi, India
 New Delhi AIPL on Jun 20, 2019
Dear Team,

We have bought one HP5811 Printer (SL No.CN7C75G0VC) on 25.08.2018. Now this printer is not working.

One red light is blinking and on window it shows that the cartridge is not Authentic.

This is the same cartridge we were using since Purchase of this Printer and this cartridge was the same cartridge came with the Printer.

Please do the needful.

Ranjeet

Complaint Status


[Jun 20, 2019] HP India customer support has been notified about the posted complaint.
Verified Support
HP India Customer Care's response, Jun 22, 2019
Hello Ranjeet,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention.

Kindly email (hpsupport.[protected]@hp.com) your contact number, email address and HP unit serial number along with the complaint link in the email.

Help link to find the serial number: https://support.hp.com/us-en/document/c04559742

I'll get the issue fixed asap.

Meanwhile I would request you to try few troubleshooting steps by using the link;

https://support.hp.com/in-en/product/hp-deskjet-gt-5810-all-in-one-printer-series/7840162/model/17238921/document/c04912971

Regards,
Smitha
HP Social Media Support
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Hi... i am using HP printer cum scanner since 2 months back. it is very good product, but after completion of cartridge i refilled with powder. Then the paper comes from the printer its pure black or some big black areas are showing in the paper.

From
K.Srinivasarao,
Senior Assistant,
Horticulture Department,
Nandyal, Kurnool District.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    16%
    Complaints
    3120
    Pending
    149
    Resolved
    438
    phone
    +91 80 2612 9000
    +91 12 4234 6992
    location
    24, Salarpuria Arena, Adugodi, Hosur Road, Bangalore, Karnataka, India - 560030
    HP India - printer not working (cartridge problem)