HP India — printer not yet repaired by the service center

Address:

Jaipur, Rajasthan, 302021

We have given our deskjet 7612 to hp authorized service center sysnet in jaipur with token number allotted as 29129. The problem it was giving a error of printer head missing. The service people ask us to deposit rs. 4461/- apart from service charge of rs. 390/- and said that the printer head shall be changed.

We deposited the said amount on 3/10/2017 but till today we have not got our printer. No body is replying that when our printer shall be handed back. My home run business is getting affected badly due to non availability of scanner and fax which is apart of this all in one machine.

The responsible engineers/ personnel are one mr. Kamlesh who doesnt picks his cellphone and another mr. Bansi chauhan who dont revert the call to client and always say that you talk to seniors.